User satisfaction with health centers in Coari, Amazonas, Brazil

Authors

  • Ana Felisa Hurtado Guerrero
  • Ana Possidonio Alves
  • Gilmara Lima Libório
  • Joziane Vieira de Freitas
  • José Camilo Hurtado Guerrero UNIVERSIDADE FEDERAL DO OESTE DO PARÁ - UFOPA http://orcid.org/0000-0001-9062-1860

Abstract

This study analyzed the quality of care in health centers in Coari, Amazonas, Brazil. This is a descriptive, quantitative, and evaluative research that used a validated questionnaire from the 2015 National Health Services Evaluation Survey. Data were collected in three centers in the second half of 2016. The results show that most interviewees were female, married, 40 years of age or older, self-declared as brown, with high school degree and low income, living in the urban area. Users considered the reception service in the units good, but were dissatisfied with the availability of medicines. Regarding cleanliness of the environment, the percentages ranged from good to fair, and the physical structure of health facilities was considered good. 

Keywords:

Humanization of assistance. Patient satisfaction. Health evaluation.

Author Biography

José Camilo Hurtado Guerrero, UNIVERSIDADE FEDERAL DO OESTE DO PARÁ - UFOPA

Instituto de Biodeuversidade e Floresta - Biologia

 

 

Vol. 28 No. 3 (2020): Revista Bioética 28(3)

Published:

2020-09-21

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How to Cite

1.
Guerrero AFH, Alves AP, Libório GL, de Freitas JV, Guerrero JCH. User satisfaction with health centers in Coari, Amazonas, Brazil. Rev. bioét.(Impr.). [Internet]. 2020 Sep. 21 [cited 2024 Dec. 4];28(3). Available from: https://revistabioetica.cfm.org.br/revista_bioetica/article/view/2174