Portraits of doctor-patient relationship in basic health care

Abstract

This article analyzes results of a study comparing the speeches of professionals and of the Single Health System (SUS) users in public health units, providing primary health care services. The element used in the analysis is these two groups' lines, through which the evaluation is shown that they have about the care provided, considering the characteristics attributed to the physician-patient relationship.  The analysis shows that professionals clearly identify the patient's desire to be heard while users claim persistently this caring, revealing the importance of subjective aspects on the quality of service rendering